Corporate Responsibility

UKDDI aims to run a responsible telecommunications business that is useful to customers, fair to people and conscious of its wider impact.

Customers

We aim to provide clear information, fair dealing, reliable services and responsive support, with pricing and service limitations communicated clearly.

People

We support fair employment, appropriate pay, inclusion, dignity at work and professional development.

Data and security

We treat data protection and security as core responsibilities and aim to collect only information we need, protect it appropriately and explain how it is used.

Suppliers and environment

We seek dependable suppliers that meet technical, legal and ethical expectations. We also aim to reduce avoidable waste, use efficient digital processes and dispose of electronic equipment responsibly.

Community

We look for practical ways to support charities, community organisations and good causes where this is sustainable for the business.

Last updated: 19 August 2026