Data Processing

How UKDDI collects, uses, stores and protects personal data when providing business telephone numbers and telecom services.

What we process

Customer and business contact details, billing and order information, telephone-number allocation and porting details, technical service logs where required, support communications and relevant marketing preferences.

Why we process it

We process data to provide services, perform contracts, meet legal and regulatory duties, secure our systems, prevent fraud and pursue legitimate business interests. We do not sell personal data.

Sharing and retention

Relevant data may be shared with telecom carriers, payment providers, hosting and infrastructure suppliers, professional advisers or public authorities where necessary. We retain information only as long as needed for contractual, accounting, regulatory, fraud-prevention and legal purposes.

Your rights

Individuals may have rights of access, correction, erasure, restriction, objection and portability under UK data-protection law. Our Privacy Notice provides further detail.

Last updated: 19 August 2026