Privacy notice
How the UKDDI website processes customer and order information.
Payment providers
Card payments are processed by Stripe. Direct Debit mandates and bank collections are processed on GoCardless-hosted pages. UKDDI does not receive or store the payer’s full bank-account details; it stores provider customer, mandate, payment and subscription references needed to operate and reconcile the service.
Information collected
We collect contact, company, billing, delivery, technical routing, order, invoice and support information. Payment card details are entered directly into the hosted payment provider and are not stored in this website database.
How it is used
Information is used to reserve and provision telephone numbers, configure routing, take payment, generate and email invoices and credit notes, reconcile collections, prevent fraud, provide support, meet regulatory requirements and keep service records.
Analytics cookies
The standard Google tag is loaded on public pages so it can be detected and configured correctly, but Google Consent Mode keeps optional analytics storage denied until you accept analytics cookies. Once accepted, we use it to measure page views, number-product views, basket activity, checkout progress, completed orders and enquiries. We do not intentionally send customer names, email addresses, billing addresses, SIP credentials, routing destinations or support-message contents to Google Analytics.
You can accept or reject analytics from the website banner and reopen the choice at any time using Cookie settings in the footer. Rejecting analytics does not prevent you from searching numbers, using the basket or completing an order.
Sharing
Order data may be shared with payment processors, carriers, number range holders, delivery providers, hosting suppliers and professional advisers where necessary to provide the service or meet legal obligations.
Retention and rights
Insert your approved retention schedule and the process for access, correction, deletion, restriction, objection and portability requests here.
Contact
Privacy enquiries can be sent to team@ukddi.com.