Use the business number on your website
Customers call the company number while the employee can continue answering on the mobile they already use.
BUSINESS LANDLINE TO MOBILE
Use Your Business Landline Number on a Mobile
Publish a professional business number without making an employee’s personal mobile number the company’s permanent public contact point. UKDDI can provide a business number and route incoming calls to an existing UK mobile when call divert is the right delivery option.
QUICK ANSWER
What you need to know
Landline-to-mobile call delivery uses a business telephone number as the public contact point and forwards incoming calls to a mobile destination. It is a simple way to separate the number customers see from the personal or operational device used to answer.
CHOOSING THE RIGHT OPTION
Keep your business number separate from your personal mobile
A dedicated published number makes it easier to change staff or devices later without rewriting every place your business number appears.
Avoid publishing staff personal numbers
A central business number reduces the need to place individual personal mobile numbers in public marketing, directories and sales material.
Change the answering destination later
The public number can remain consistent while the destination or wider phone service is changed through the appropriate support and provisioning process.
HOW IT WORKS
When a landline-to-mobile setup works well
Simple forwarding is often a practical starting point for organisations that do not yet need a full multi-user phone system.
Owner-managed businesses
A single published number can ring the owner or duty mobile while presenting a more durable business contact point to customers.
Field and mobile teams
Businesses that spend most of the day away from a desk can still advertise a professional telephone number.
Temporary and project numbers
A dedicated number can be used for a campaign or service line and routed to the person currently responsible for it.
BUSINESS BENEFITS
Move beyond simple forwarding when your team grows
Call divert is intentionally simple. If you need extensions, queues, transfers or more structured call handling, a hosted or PBX-based solution may be a better fit.
Hosted VoIP for multiple users
Give staff business extensions and central call handling without publishing personal numbers.
3CX or SIP for a managed phone system
Use SIP delivery when your organisation has a compatible PBX and wants more control over call flows.
Keep the same public number
Discuss changing the delivery method while retaining the customer-facing number, subject to provisioning and service terms.
Get a business number that rings your mobile
Choose the number you want, then select landline/mobile divert as the delivery method where available.
RELATED UKDDI SERVICES
Continue planning your business phone service
COMMON QUESTIONS
Frequently asked questions
Can a business landline number ring my mobile?
Yes. With a suitable call-divert service, incoming calls to the business number can be forwarded to an existing UK mobile.
Will customers see my personal mobile number?
Customers dial the published business number. Whether your mobile number is exposed during any later outbound call depends on the phone service and caller-ID setup you use.
Do I need an app to receive diverted calls?
A simple call divert can forward calls to the mobile telephone service directly, so an app is not necessarily required for incoming calls.
What if two or more people need to answer?
A hosted VoIP or PBX solution may be more appropriate when several users, queues or extensions are required.
NEXT STEP
Search business numbers
Get a business number that rings your mobile
Choose the number you want, then select landline/mobile divert as the delivery method where available.